Terms & Conditions

1.Vehicle Delivery and Return

Α) The Renter received the vehicle in excellent mechanical and cosmetic condition and must return it in the same condition, with all accessories, tools, and documents. Failure to return the vehicle to the agreed location or to an authorized Autowize representative constitutes vehicle abandonment, making the Renter fully liable for all damages and costs.

Β) Definitions
For the purposes of this Agreement, the terms “Renter” and “Hirer” shall refer to the same natural or legal person renting the vehicle under this Agreement. The term “Lessor” shall refer to Autowize or any authorized vehicle provider acting on its behalf, unless expressly stated otherwise.

2.Extension of the Rental Period

Rental extensions must be requested 24 hours in advance and are subject to availability. The Lessor reserves the right to refuse extensions or terminate the rental at any moment if the Renter violates any contract term or endangers the company’s interests.

3.Renter’s Obligations

The Renter is responsible for:
Checking oil, coolant (water), windshield washer fluid, and tire pressure during the rental.
If any level is found low, the Renter must refill it at their own expense, as all vehicles are delivered fully inspected and in perfect operating condition. Paying for all fuel consumed.
Keeping the vehicle locked and secured to prevent theft.
Avoiding any unauthorized repairs, modifications, or mechanical interventions.
The Lessor bears no responsibility for personal belongings left in the vehicle.
Tampering with the odometer is strictly prohibited and subject to legal prosecution.

4.Use of the Vehicle

The vehicle must NOT be used:
Any use against the greek law
Clarification:For the avoidance of doubt, this includes any use in violation of
Greek law and the Greek Traffic Code (K.O.K.)
By anyone under 20 years old.
By anyone holding a driver’s license for less than 2 years.
By drivers whose license was suspended or revoked within the past 12
months.
On unpaved, rough, or off-road surfaces.
For towing, racing, drifting, or driving lessons.
For transporting illegal, heavy, or hazardous items.
Under the influence of drugs or alcohol.
By unauthorized drivers not listed in this contract.
Outside the island of Crete without written approval.
For paid passenger transport, ride-sharing, taxi services, or any commercial
transport of persons or goods, unless expressly authorized in writing by
Autowize.
Any violation instantly voids all insurance coverage.

5. Driver’s License & International Driving Permit

The Renter and any additional driver must hold a valid driver’s license for at
least 2 years.
For drivers from non-EU/EEA countries, an International Driving Permit (IDP)
may be required under Greek law, in addition to the national driver’s license.
The Renter is solely responsible for ensuring that all drivers meet the legal
requirements.
If the driver’s license or IDP is not valid, expired, or not accepted by the
Greek authorities, all insurance coverage becomes void, and the Renter
remains fully liable for any damages, fines, or legal consequences.

6. Charges

The Renter agrees to pay:
The daily rental rate.
Delivery/collection fees.
Any optional insurance purchased.
Late return fees.
All applicable taxes and 24% VAT.

7. Traffic Violations

All traffic fines, penalties, and administrative fees during the rental period are the Renter’s responsibility, including fines received after the rental ends. In addition, Autowize charges an administrative/processing fee of €30–€50 + 24% VAT per fine or penalty notice to cover handling, processing, and communication with the authorities.

8. Basic Third-Party Insurance

Covers:
Bodily injury or death of third parties
Damage to third-party property
Legal protection
24/7 accident care
Damage caused by uninsured drivers (with police report)
If the Renter violates the Greek Traffic Code or any Autowize Term &
Condition, all coverage becomes invalid.

9. Basic Protection (CDW)

CDW includes:
Third party insurance
Personal accident
24h road assistance
Damage coverage to the rented vehicle with excess
Excess: €800–€1,500 depending on vehicle class.
All excess amounts are subject to 24% VAT.
Coverage Becomes Invalid When the Renter:
Parks the vehicle illegally.
Violates the Greek Traffic Code or any applicable driving law.
Breaches any term of the rental agreement or any Autowize policy/
condition.
Drives in a negligent, reckless, off-road, or otherwise illegal manner.
Allows an unauthorized driver to operate the vehicle.
In any of the above cases, all insurance coverage becomes void, and the
Renter is fully liable for all damages, fines, and related costs.

10. Comfort Protection (CDW)

Comfort Protection provides similar coverage to Full Protection with a reduced excess (CDW) depending on the vehicle group, as specified in the rental offer or booking confirmation.
All terms, exclusions, and conditions under “ Full Protection with(CDW)” regarding invalid coverage also apply to Comfort Protection. Any violation of Greek Traffic Law, this Agreement, or Autowize policies immediately voids Comfort Protection, and the Renter becomes fully liable for all damages, fines, and related costs, up to the full vehicle value.

11. Full Protection (S.C.D.W.)

Available for rentals 3 days or longer.

Full Protection includes:
Third party insurance
Personal accident
24h road assistance
Damage to the glass parts of the vehicle
Theft & fire protection
Weather condition damages
Damage to the rented vehicle (subject to the reduced excess below)
S.C.D.W. provides own-damage protection, reducing the excess to:
€0 for drivers aged 24+
€500 + 24% VAT for young drivers aged 20–23
Coverage Becomes Invalid When the Renter:
Parks the vehicle illegally.
Violates the Greek Traffic Code or any applicable driving law.
Breaches any term of the rental agreement or any Autowize policy/
condition.
Drives in a negligent, reckless, off-road, or otherwise illegal manner.
Allows an unauthorized driver to operate the vehicle.
In any of the above cases, all insurance coverage becomes void, and the
Renter is fully liable for all damages, fines, and related costs.

12. Accident Procedure

In the event of an accident or damage, the Renter must:
Call Accident Care immediately.
Notify the police.
Take photos of all vehicles and the scene.
Collect witness details (if any).
Not admit fault or responsibility.
Contact Autowize immediately.
Collect the other driver’s details (name, plate, insurance).
Sign the accident report within 24 hours.
Submit all documents to Autowize.
Failure to follow these steps voids all insurance coverage, and the Renter becomes fully liable for all damages and related costs.

13. Damage Liability & Additional Days

If repairs extend past the rental period, the Renter pays for each additional day until the vehicle is fully repaired. Autowize may charge the Renter’s credit/debit card for damages or fines discovered after vehicle return, in accordance with the signed authorization. Repair estimates and invoices from Autowize’s cooperating workshops are considered final and binding for the calculation of damage costs.

14. Insurance Limitations

Insurance does NOT apply if:
The driver is intoxicated or under the influence of drugs.
Greek Traffic Law is violated.
Unauthorized drivers operate the vehicle.
The vehicle leaves Crete without written permission.
Any contract term is violated.
In such cases, all damages, costs, and liabilities remain the sole responsibility of the Renter.

15. Excluded Damages (Not Covered by Any Insurance)

The Renter is fully liable for:
Tires, rims, hubcaps.
All mechanical damages (clutch, gearbox, engine, etc.).
Keys/locks and remote controls.
Undercarriage damage.
Interior damage (burns, stains, broken parts).
Battery drained due to lights or accessories left on.
Incorrect fuel.
Suspension damage.
Any damage caused by illegal or irresponsible driving.
Loss or replacement of license plates.
These damages are never covered by any insurance or protection package.

16. Charges for Cleaning, Lost or Damaged Items

Lost key: €150–€200 + 24% VAT, depending on model.
Cleaning fee: from €50 up to €120 + 24% VAT, depending on vehicle
condition, as determined by Autowize — please ensure the vehicle is returned
clean.
Damaged tire: (€20-€40 + 24% VAT) cost varies depending on size and type.
Smoking inside the vehicle may result in an additional deodorizing/cleaning charge.

17. Mechanical Responsibility

Mechanical damage caused by misuse, negligence, or improper driving is never covered and is entirely the Renter’s responsibility. This includes, but is not limited to, clutch burning, engine overheating, driving with low oil or coolant, ignoring warning lights, or continuing to drive after a fault appears.

18.Full Liability – Damage, Insurance Application & Immediate Payment

The Hirer expressly acknowledges, agrees, and irrevocably accepts that any damage, loss, accident, incident, or deterioration of any kind whatsoever affecting the rented vehicle during the rental period, from the moment of
vehicle delivery until its final return and inspection, is the sole and exclusive responsibility of the Hirer.

In the event of damage:
a) If all Terms & Conditions of this Agreement have been strictly complied with, and the damage is covered under the applicable insurance policy, the Hirer shall be charged strictly in accordance with the insurance terms,
including but not limited to the applicable excess, exclusions, limitations, and VAT, as defined in the selected protection package.
b) If any violation of this Agreement occurs, including but not limited to: 
breach of any term or condition,
violation of Greek Traffic Law,
off-road or prohibited area driving,
negligent, reckless, illegal, or unauthorized use,
unauthorized driver,
failure to follow accident procedure,
false statements or concealment of facts.
c) ALL insurance coverage shall be automatically, immediately, and irrevocably void, and the Hirer shall be fully and unconditionally liable for the TOTAL cost  of the damage, including but not limited to:
full repair or replacement cost,
loss of use,
towing,
recovery,
storage,
administrative fees, depreciation, VAT and any associated expenses.
d) The Hirer expressly agrees that all amounts due must be paid immediately
and on-site, either in cash or by card.
e) Furthermore, the Hirer irrevocably authorizes Autowize to charge any credit or debit card provided, without prior notice, for:
the full amount of the damage,
any remaining balance,
any additional costs identified after return or inspection.

The Hirer waives any right to dispute, delay, oppose, or contest such charges, without prejudice to any mandatory rights under applicable consumer protection law, and acknowledges that Autowize’s assessment, supported by workshop reports, insurance evaluations, photos, or electronic data, shall be final and binding.

19.Loss or Theft

Α) Loss or theft of the vehicle or its parts must be immediately reported to the police and Autowize. Without a police report, all insurance becomes void, and the Renter is fully liable for the full value of the vehicle and any related costs.

Β)Loss or Theft – Determination of Vehicle Value
In cases of total loss or theft of the vehicle where insurance coverage is void, excluded, or not applicable, the Renter shall be fully liable for the full market value of the vehicle at the time of the incident, as determined by Autowize based on purchase documentation, market valuation data, or insurance assessment. Such determination shall be deemed reasonable and sufficient for the purposes of calculating the Renter’s liability.

20. Vehicle Abandonment

Abandoning the vehicle without authorization is a serious breach of contract. The Renter is responsible for all recovery, towing, storage, and legal costs resulting from vehicle abandonment.

21. Early Return

Early returns are not refundable. No partial refunds are provided for unused rental days if the vehicle is returned before the scheduled drop-off date.

22. Unauthorized Repairs

Unauthorized repairs are strictly prohibited under any circumstance. Any repair or modification made without prior written approval from Autowize is fully charged to the Renter, and any related insurance coverage may be affected or voided.

23. Vehicle Replacement

If a mechanical issue occurs that is not caused by the Renter, a replacement vehicle may be provided subject to availability. No replacement vehicle is provided in cases where the Renter is at fault, violates the contract, or where
damage is due to misuse or negligence.

24. Fuel Policy

The vehicle must be returned with the same fuel level as at pick-up. If returned with less fuel, the Renter will be charged for the missing fuel at Autowize’s applicable rate, plus a €15 + 24% VAT service fee. No refund is provided for extra fuel left in the tank upon return. Incorrect fuel is treated as damage and is fully charged to the Renter.

25. Cleaning Policy

The vehicle must be returned in a reasonably clean condition. Excessive dirt, sand, mud, stains, pet hair, or odors will result in a cleaning charge as per Article 15. Smoking inside the vehicle results in a €50 + 24% VAT fine or as otherwise determined by Autowize, depending on the extent of damage or odor. In cases of extreme dirt (e.g. vomiting, blood, pet accidents, sea water/sand flooding the interior), a special bio-cleaning fee may apply, depending on the extent of the damage and the required treatment.

26. Vehicle Inspection

For after-hours returns, inspection is performed later at Autowize premises. Any damage identified during this inspection will be documented and charged to the Renter in accordance with the terms of this Agreement.

27. Payment Method

By signing this Agreement, the Renter authorizes Autowize to charge any due amount — including rental charges, damages, missing fuel, cleaning fees, fines, administrative/processing fees, and any other costs arising from this
Agreement — to the credit/debit card on file, even after the rental period has ended.

28. Taxes

All prices, fees, and charges are subject to an additional 24% VAT, according to Greek law, unless otherwise explicitly stated.

29. Breach of Agreement – Termination and Liability

Autowize reserves the absolute right to immediately terminate the rental agreement, deny continued use of the vehicle, and reclaim possession of the vehicle without prior notice and without any refund, if the Renter:

a) Violates any term, condition, rule, or obligation set forth in this Agreement or any Autowize policy.
b) Drives illegally, dangerously, negligently, recklessly, or in violation of the Greek Traffic Code.
c) Uses or attempts to use the vehicle for any unlawful, prohibited, or unauthorized purpose.
d) Provides false, misleading, or incomplete information during booking or at vehicle pick-up.
e) Fails to comply with payment obligations, card pre-authorization requirements, or excess security provisions.
f) Endangers the vehicle, third parties, Autowize’s property, reputation, or financial interests.

In such cases:
All insurance and protection coverages become immediately void.
The Renter remains fully liable for all damages, losses, fines, recovery costs, towing, administrative fees, loss of use, and any other expensesincurred by Autowize.
Autowize bears no liability for any direct or indirect consequences suffered by the Renter as a result of the termination, including but not limited to transportation costs, accommodation expenses, or missed travel arrangements.

30. Force Majeure

Autowize is not liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, wars, pandemics, government restrictions, or extreme weather conditions.

31. Data Protection (GDPR)

Personal data is processed in accordance with EU General Data Protection Regulation (GDPR 2016/679) and applicable Greek law. Data is used only for legitimate rental purposes, customer communication, and legal compliance. Where necessary, data may be shared with insurance companies, authorities, and payment providers.

32. Governing Law & Jurisdiction

This Agreement is governed by Greek law. Any dispute arising from or related to this Agreement falls under the exclusive jurisdiction of the Courts of Chania, Crete.

33. Mechanical & Technical Damages (Not Covered)

Mechanical and technical damages are never covered by any insurance. These include clutch, engine, gearbox, transmission, overheating, incorrect fuel, electrical systems, suspension, or damage caused by driving with low fluids. Autowize vehicles are fully inspected before delivery. Any mechanical or technical damage during the rental is the Renter’s sole responsibility, and the Renter will be charged the full cost of repair.

34. Young Drivers Excess

Drivers aged 20–23:
Basic Protection excess: €800 + 24% VAT.
Full Protection excess: €500 + 24% VAT.

35. Minimum Damage Charge

Minimum charge per damage incident: €120 + 24% VAT, up to the full excess amount or full repair cost where no excess applies.

36. Vehicle Selection Responsibility

Autowize bears no responsibility for the Renter’s chosen vehicle category, luggage space, or interior space preference. The Renter is solely responsible for selecting a vehicle suitable for their needs. Vehicle images and models shown on the website or booking platforms are indicative only. Autowize reserves the right to provide a similar or higher vehicle category instead of a specific model, depending on availability.

37. Acceptance of Terms

By signing the contract and accepting the vehicle, or by completing an online reservation and proceeding with payment, the Renter confirms that they have read, understood, and fully accept all Terms & Conditions of Autowize.

38. Off-Road Driving and Natura 2000 Protected Areas
(SUCH AS BALOS LAGOON)

Driving off-road or within Natura 2000 protected areas is strictly prohibited. These areas include environmentally sensitive zones where motor vehicle access is not allowed for any reason.

If the vehicle is driven in such areas:
a) A €150 penalty will be applied plus 24% VAT.
b) All insurance coverage becomes void, including any optional protections purchased.
c) All damages, towing, recovery, and assistance costs will be 100% the Renter’s responsibility, regardless of the insurance package selected.
d) The Renter is fully liable for any consequences, fines, or environmental penalties arising from unauthorized driving in Natura 2000 or off-road areas.

39.Credit/Debit Card Requirement & Excess Pre-Authorization

For rentals covered under the Basic or Comfort Protection plans, the Renter is required to present a valid credit or debit card issued in their name. Autowize will place a pre-authorization hold on the provided card for the amount
corresponding to the applicable excess. The Renter is responsible for ensuring that the card has sufficient available
funds at the time of vehicle pick-up. The pre-authorization is not a charge but a temporary hold, and it will be released by the issuing bank subject to its own processing times. If the Renter selects the Full Protection plan, the submission of card details and the placing of an excess hold are not mandatory, as no excess amount applies. Autowize reserves the right to decline vehicle delivery without refund if the Renter fails to provide a valid card or if the excess pre-authorization cannot
be successfully completed.

40. Excess Release Processing Time

The release of the excess pre-authorization hold is carried out exclusively between the issuing bank and the payment provider. Once Autowize completes the release request, the company has no control over the processing time required by each bank. Processing times may vary depending on the Renter’s bank policies, international clearing procedures, weekends, or public holidays. Autowize cannot be held liable for any delays related to the excess release, as this procedure is governed solely by the internal timeframe and practices of the financial institutions involved.

41. Acceptance of Pricing, Payment Method & Policy Changes

By completing an online reservation, the Renter explicitly agrees to the pricing, payment method, and discount structure selected during the booking process, as displayed on the Autowize website or booking platform. The final rental price, including any discounts applicable to the chosen payment option, is considered fully accepted and contractually binding once the reservation is confirmed. Autowize reserves the right to modify, update, or revise its pricing, discount structure, and payment policies at any time and without prior notice. Such changes do not affect confirmed reservations, which remain subject to the terms, pricing, and payment conditions accepted by the Renter at the time of booking. Autowize is not responsible for any bank fees, exchange rate differences, or other charges applied by the Renter’s bank or card issuer.

42. Exclusion of Liability

Under no circumstances shall Autowize be liable for any direct, indirect, incidental, consequential, special, or non-material damages, losses, or expenses suffered by the Renter or any third party.

This includes, without limitation, any claims related to:
vehicle breakdown or mechanical failure,
accident or damage,
delay in vehicle delivery or replacement,
unavailability of a specific vehicle model,
interruption or cancellation of travel plans,
missed flights, ferries, or connections,
accommodation costs,
loss of time, loss of enjoyment,
loss of income, profit, or business opportunities,
any inconvenience or frustration caused during the rental period.

The Renter expressly acknowledges and agrees that no compensation, reimbursement, refund, or indemnification of any kind shall be due by Autowize, regardless of the cause, even if Autowize has been informed of the possibility of such damages.

Any vehicle replacement, assistance, or support provided by Autowize shall be considered a goodwill gesture only and shall not constitute acceptance of liability or an obligation to compensate the Renter in any manner.

By accepting this Agreement, the Renter explicitly waives any right to claim damages, compensation, or financial restitution against Autowize beyond the contractual rental service itself.

43. Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a competent court or authority, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid one that comes as close as possible to the economic and legal purpose of the original provision.

44. Entire Agreement & Amendments

This Agreement, together with the confirmed reservation and the pricing conditions accepted at the time of booking, constitutes the entire agreement between Autowize and the Renter and supersedes any prior verbal or written arrangements. Any amendment or modification to this Agreement shall be valid only if made in writing and explicitly accepted by Autowize.

45. Cancellation, No-Show & Modification Policy

Cancellation, no-show, and reservation modification rules (including any applicable fees or loss of prepayment) are governed by Autowize’s Cancellation & Reservation Policy, as published on the Autowize website and/or booking platform at the time of reservation. By completing a reservation, the Renter confirms acceptance of these policies.

46. Good Faith & Abuse of Rights

The Renter agrees to act at all times in good faith and in accordance with the purpose of this Agreement.
Any abusive, fraudulent, misleading, or bad-faith behavior, including attempts to exploit contractual terms, insurance coverages, or legal rights in an improper manner, shall constitute a material breach of this Agreement and shall immediately void all insurance, protections, and contractual benefits.

47. Evidence, Proof & Discretion

Autowize reserves the unrestricted right to rely on any form of evidence to determine misuse, off-road driving, breach of contract, or improper vehicle use. Such evidence may include, without limitation: GPS data, telematics, vehicle diagnostics, photographs, videos, witness statements, workshop reports, recovery reports, third-party confirmations, or any other technical or factual data. The Renter expressly accepts Autowize’s discretion in assessing such
evidence and waives any objection regarding the method or source of proof.

48. Third-Party Vehicle Providers – Agency Disclaimer

In certain cases, Autowize operates solely as an intermediary and/or booking agent for vehicle rentals provided by third-party car rental companies (“Third-Party Providers”). In such cases, Autowize does not act as the contractual vehicle owner or lessor. 
The renter expressly acknowledges and agrees that when a vehicle is supplied by a Third-Party Provider, the rental shall be governed by the terms and conditions, insurance policies, fuel policies, deposit requirements, liability limitations, and operational rules of the respective Third-Party Provider. Such terms shall prevail over and supersede the general terms and conditions of Autowize.
Autowize bears no responsibility or liability for any differences, discrepancies, losses, damages, claims, additional charges, insurance coverage limitations, security deposits, or obligations arising from the terms imposed by the Third-Party Provider.
The final rental agreement shall be concluded directly between the renter and the Third-Party Provider, and the renter agrees to sign and comply with the rental contract presented at the time of vehicle delivery.
By completing a booking with Autowize, the renter irrevocably accepts that the vehicle may be supplied by a Third-Party Provider and waives any claim against Autowize arising from the application of the Third-Party Provider’s terms.

Limitation of Liability
Under no circumstances shall Autowize be held liable for any direct, indirect, incidental, consequential, or financial damages resulting from the rental of a vehicle supplied by a Third-Party Provider, including but not limited to disputes related to insurance coverage, excess amounts, fuel policy, vehicle condition, delays, cancellations, or additional charges imposed by the Third-Party Provider.

49. Public Feedback & Statements

The Renter retains the right to express personal opinions or subjective experiences regarding the rental service, provided that such statements are made in good faith and are based on truthful and accurate facts.
The publication or dissemination of false, misleading, fabricated, or unsubstantiated statements of fact, whether online or offline, including but not limited to reviews on digital platforms, social media, forums, or Google Reviews, which present allegations as factual without objective evidence, may constitute defamation and unlawful interference with Autowize’s business activity under applicable Greek and European law.
In cases where the Renter knowingly, intentionally, or with gross negligence publishes false factual claims or misleading representations that cause reputational harm, financial loss, or loss of income to Autowize, the company expressly reserves the right to pursue all available legal remedies. Such remedies may include civil claims for defamation, claims for compensation for proven damages and loss of income, as well as requests for injunctive relief and removal of the offending content from the relevant platform.
This provision does not limit or restrict the Renter’s lawful right to express honest opinions or personal dissatisfaction. It applies exclusively to demonstrably false, misleading, or malicious statements presented as facts and lacking factual basis or supporting evidence.

50. Reservation Cancellation by Autowize (Operational Reasons)

Autowize reserves the right to cancel a confirmed reservation prior to vehicle delivery in cases of force majeure, vehicle unavailability, accident, damage, theft, mechanical failure, safety concerns, or any other circumstances beyond Autowize’s reasonable control that affect the availability, safety, or operability of the vehicle. 
Autowize further reserves the right to cancel a reservation where fulfilling the booking would result in disproportionate operational hardship or is no longer commercially or operationally feasible, including but not limited to fleet limitations, overlapping or extended prior rentals, unforeseen allocation requirements, or changes in vehicle availability.
In such cases, Autowize’s sole and exclusive obligation shall be the full refund of any amount paid in advance by the Renter for the canceled reservation. No further compensation, reimbursement, or indemnification of any kind shall be
due.
Autowize shall not be liable for any direct or indirect damages, losses, or expenses arising from such cancellation, including but not limited to alternative transportation costs, accommodation expenses, missed flights or connections, loss of time, loss of enjoyment, or any consequential or financial damages.
The Renter expressly acknowledges and agrees that vehicle availability cannot be guaranteed until the moment of vehicle delivery and that reservation confirmation does not constitute an unconditional obligation to supply a specific vehicle model, category, or rental duration.

51. Final, Irrevocable and Binding Acceptance – Language Responsibility Disclaimer

By completing an online or on-site reservation, making any payment, signing any rental document, receiving, possessing, or using the vehicle in any manner whatsoever, the Renter expressly, irrevocably, and unconditionally confirms acceptance of all Terms & Conditions of this Agreement.
The Renter expressly acknowledges and agrees that the Terms & Conditions are provided in the English language and that it is the Renter’s sole responsibility to ensure full understanding thereof. Any lack of comprehension due to language proficiency, translation, or personal interpretation shall not affect the validity, enforceability, or binding nature of
this Agreement.
Acceptance shall be deemed final, valid, and legally binding in all cases, regardless of whether the Renter has signed a physical contract, and shall apply equally to rentals provided directly by Autowize or by any Third-Party Vehicle Provider.
The Renter expressly waives any claim, objection, or dispute against Autowize arising from alleged language barriers, misunderstandings, or failure to comprehend the Terms & Conditions.

52. Payment and Cancellation Policy

At Autowize Car Rental, we offer flexible payment and cancellation options to suit every customer’s needs. Please read the following terms carefully before completing your booking.

Pay Now (Full Amount) – 15% Discount
The customer pays 100% of the rental amount at the time of booking.
Free cancellation up to 14 days before the scheduled pick-up date.
If the booking is cancelled less than 14 days before pick-up, 100% of the rental amount is non-refundable.

Pay Now (30% Deposit) – 5% Discount
The customer pays 30% of the total rental amount at the time of booking.
The remaining 70% must be paid upon vehicle pick-up, either by cash or credit/debit card.
Free cancellation up to 14 days before the scheduled pick-up date.
If the booking is cancelled less than 14 days before pick-up, the deposit (30%) is non-refundable.

Pay Cash on Arrival
No payment is required in advance.
Customers may cancel at any time before arrival free of charge.

Important Notes
Refunds (where applicable) are processed to the same payment method used during booking.
No-shows (failure to collect the vehicle on the pick-up date without prior notice) are treated as late cancellations and are non-refundable. In case of flight delays, customers must notify us as soon as possible to keep their booking active.
Autowize reserves the right to update these policies at any time.
Customers are advised to review them before making a booking.